- by foxnews
- 04 Jun 2025
airBaltic Reveals 2025 Customer Survey Results Showing Strong Loyalty and Exceptional Service Across the Baltics and Beyond
Latvian airline airBaltic has unveiled the findings of its comprehensive 2025 customer survey, highlighting the company’s sustained market leadership and strong passenger satisfaction throughout its core markets in the Baltics and Finland. The extensive survey, conducted among nearly 12,000 travelers from more than 25 countries, provides a detailed snapshot of customer preferences, travel habits, and perceptions of the airline’s services, underscoring airBaltic’s continued commitment to delivering an outstanding passenger experience.
- by travelandtourworld
- 31 May 2025
- in travel
Survey Methodology and Reach
Strong Brand Loyalty and Industry-Leading Net Promoter Score
Exceptional Passenger Satisfaction and Brand Associations
Customer satisfaction remains remarkably high, with 96% of respondents expressing that they were satisfied or highly satisfied with their most recent flight experience with airBaltic. Passengers most frequently associated the airline with key attributes such as convenient flight schedules (51%), attractive price promotions (43%), and a broad network of direct flights (31%). These factors collectively distinguish airBaltic in a crowded market and resonate deeply with travelers seeking reliability and value.
High Marks for In-Flight Experience and Cabin Crew
Smooth Airport and Ground Services
Travel Purpose and Passenger Demographics
Growing Popularity of airBaltic Club Loyalty Program
Tailored Travel Options and Business Class Enhancements
Dominant Online Booking Channel
Outlook and Network Expansion
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